Conflict Management in Ob - 2946 Words

ASSIGNMENT of ORGANIZATIONAL BEHAVIOUR : Ms. Harleen Kaur SUBMITTED BY :- Parul Tandon MBA Biotech Sec-B UBS ` Understanding Conflict and Conflict Management What is conflict and conflict management? Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Conflict on teams is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to nonproductive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team. Although very few people go looking for conflict, more often than not, conflict results because of†¦show more content†¦7. Consider an anonymous suggestion box in which employees can provide suggestions. How do people respond to conflict? Fight or flight? Physiologically we respond to conflict in one of two ways—we want to â€Å"get away from the conflict† or we are ready to â€Å"take on anyone who comes our way.† Think for a moment about when you are in conflict. Do you want to leave or do you want to fight when a conflict presents itself? Neither physiological response is good or bad—it’s personal response. What is important to learn, regardless of our initial physiological response to conflict, is that we should intentionally choose our response to conflict. Below are five conflict response modes that can be used in conflict.- 1 †¢ Compromising | †¢ Collaborating | 1 †¢ Competing | †¢ Avoiding | †¢ Accommodating | Why learn more about conflict and conflict management? Listening, oral communication, interpersonal communication, and teamwork rank near the top of skills that employers seek in their new hires. When you learn to effectively manage and resolve conflicts with others, then more opportunities for successful team memberships are available to you. If we can learn to manage this highly probable event called conflict (we average five conflicts per day), then we are less apt to practice destructive behaviors that will negatively impact our team. Although conflict may be misunderstood and unappreciated, research shows that unresolved conflict can leadShow MoreRelatedWhat Is Organizational Behavior?1458 Words   |  6 Pagesresearchers: Motivation, Emotions, Personality and Communication. (Self Assessment Library? IV.G.1) Interpersonal Skills: A. Importance of Interpersonal Skills in the Workplace. Previously, Business School focused on technical aspects of management, inc: econ, accounting, finance, etc. Human Behavior and People skills was barely covered. Last 30 years though, business teachers have realized the role of understanding human behavior in determining a manager’s effectiveness and thusly requiredRead MoreAn Introduction to Organizational Behavior1638 Words   |  7 PagesAn Introduction to Organizational Behavior 1. Define organizational behavior (OB) and explain its roots - a field of study that seeks to understand, explain, predict and change human behavior, both individual and collective, in the organizational context - includes 3 levels ï  ® individual: employee motivation and perception ï  ® group: teams, communication, job design, and leadership ï  ® organization-wide: change, culture and organizational structure ï  ® interorganizational (network): outsourcingRead MoreVetements Ltee Mini Case1152 Words   |  5 Pagesbegan to engage in activities that had an adverse effect on inventory management, employee cooperation, and customer relations.   When: Immediately To Whom do they make recommendation: To the store managers of Vetements Ltee retail stores. Analysis A. Issues and Symptoms (cause and effects) OB issue: Expectancy Theory Evidence: motivated to stay by door to get to customers first because of more commissions. OB issue: Equity Theory Evidence: Sales reps believe some reps are gettingRead MoreCase Study - Ecologic1537 Words   |  7 PagesSally inherit $500k †¢ Use $200k to setup Ecologic 3 March Recruitment †¢ 3 members join: †¢ Dane – Environmental Engineer †¢ Rudra – Accountant †¢ Ella – Administration Asst. †¢ Company Philosophy laid out: †¢ Highest standard of Environmental Management Setting †¢ Teamwork up values †¢ Open discussion †¢ Empowerment (employees trusted with job – to move on their own) †¢ Rudra prepared initial budget and raised concern on company’s sustainability †¢ Dane suggested to immediately start consulting workRead MoreCase Study - Ecologic1550 Words   |  7 Pages †¢ Sally inherit $500k †¢ Use $200k to setup Ecologic 3 March Recruitment †¢ 3 members join: †¢ Dane – Environmental Engineer †¢ Rudra – Accountant †¢ Ella – Administration Asst. †¢ Company Philosophy laid out: †¢ Highest standard of Environmental Management Setting †¢ Teamwork up values †¢ Open discussion †¢ Empowerment (employees trusted with job – to move on their own) †¢ Rudra prepared initial budget and raised concern on company’s sustainability †¢ Dane suggested to immediately start consulting workRead MoreOrganizational Behavior Trends1619 Words   |  7 PagesOrganizational Behavior Trends Outline: 1. Definition of OB and related terminologies. 2. Role of decision making in OB environments. 3. Conflicts involved in decision making processes in organizations. 4. Rifts between managerial level staff and operations level workforce. 5. Stakeholders in decision making in a corporate hierarchy. 6. Self-inflicted ethical dilemmas and differences, causes for it. 7. Values and goals affecting causing ethical dilemmas in OB 8. Globalization and its strategic alliances. 9Read More Organizational Behavior Trends Essay1565 Words   |  7 Pages Outline: 1.  Ã‚  Ã‚  Ã‚  Ã‚  Definition of OB and related terminologies. 2.  Ã‚  Ã‚  Ã‚  Ã‚  Role of decision making in OB environments. 3.  Ã‚  Ã‚  Ã‚  Ã‚  Conflicts involved in decision making processes in organizations. 4.  Ã‚  Ã‚  Ã‚  Ã‚  Rifts between managerial level staff and operations level workforce. 5.  Ã‚  Ã‚  Ã‚  Ã‚  Stakeholders in decision making in a corporate hierarchy. 6.  Ã‚  Ã‚  Ã‚  Ã‚  Self-inflicted ethical dilemmas and differences, causes for it. 7.  Ã‚  Ã‚  Ã‚  Ã‚  Values and goals affecting causing ethical dilemmas in OB 8.  Ã‚  Ã‚  Ã‚  Ã‚  Globalization and its strategicRead MoreCase Study - All Star Sports Catalogue Division Essay1593 Words   |  7 Pagesapplication of Organizational Behavior (OB) theories it is possible to understand and explain behavior of ASC employees involved in making key decisions that steer ASC business practices and strategic initiatives. The consultants assessed the format utilized by ASC to identify, articulate, and solve business challenges, as well as the communication practices exhibited by leadership and decision makers. As Hellings writes, the results quantified three focus areas – conflict, closure, and commitment – thatRead MoreOrganisational Behaviour What Is Organisational Behaviour?1166 Words   |  5 Pagesprocesses. Three different OB perspectives Macro-perspective; the big picture Micro-perspective; the smaller units Meso-perspective; integration and movement between macro and micros Three levels of OB Individuals gt; groups gt; organisations OB as a science Scientific discipline Theories and methods can be developed to better understand and explain behaviour Concerned with predictions and explanations Fredrick Windsor taylor – four principles of scientific management 1. Using scientificRead MoreImproving Ethical Behavior Is An Important Area Where Better Understanding Of Organization Behavior817 Words   |  4 Pagesexecutives inflating profits so they can cash in lucrative stock options, etc. Determining the ethically correct way to behave is especially difficult in a global economy because different cultures have different perspectives on certain ethical issues. OB equips managers, directors and owners to be prepared, proactive and respond properly to the problem of unethical behavior in a number of ways. Few of them include writing and distributing codes of ethics to guide employees through ethical dilemmas,