Customer Service and Design Alternative Courses Essay Example for Free

Customer Service and determination Alternative Courses EssayCase 1. TECSMART ELECTRONICS commit the problem Formulate objectives Design alternative courses of work on psychoanalysis of the ACA a. advantages b. drawbacks endpoint Recommendation Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? discern the problem New culturein the hospital Formulate objectives To be satisfactory to make it easy to employees and all staffs the juvenile framework to be used. Design alternative courses of action summary of the ACA a. advantages b. drawbacks Conclusion Recommendation Case 3. TOYOTA MOTO CORPORATION, LTD. Identify the problem Losing prime(prenominal) products. Formulate objectives To be able to consitently provide quality products. To be able to reanimate quality edge. Design alternative courses of action Inspect every process in the production system of rules to ensure delivery of quality products to customers. Analysis of the ACA a. Advantages High quality products. Custo mers satisfaction to products. b. Drawbacks Costly Time-consuming Conclusion Toyota became a victim of its confess success. Because of its focus in becoming the number one auto overlord in the world, it affected its product quality.Customers began to face safety related problems in Toyota vehicles. Toyota had sacrificed its legendary quality and cut its own management principles and customers. Recommendation I would recommend them to forget their own pride in having their own principles and management, if it will lead them to a low quality products and unsatisfied customers. It is good if they would focus on providing quality and always conduct an inspection before giving away products to customer to ensure quality. Case 4.THE incubus ON TELECOM STREET Identify the problem Inefficient customer service system. Formulate objectives To be able to improve cutomer service experience. To be able to provide quality service to customers. To be able to provide efficient service. To be able to give fast transaction. Design alternative course of action Recreate the customer service system Hire additional customer service representatives to entertain calls Analysis of the ACA a. Advantages Customer satisfaction to efficient service. The more the employess, the more persons can facilitate customers need to entertain their need and concerns. b. Drawbacks More cost is shouldered by the firm. Time-consuming. Conclusion In order to satisfy customers need to be entertain, the firm is in a need of new employees. As a customer myself, I to a fault get pissed of to systems like this because it is very time consuming. Recommendation I would highly recommend to guide more employees in order for the customers need to be entertain urgently and efficiently. If it is possible to reform the system, it is frequently better.